1. Business Identity & Scope of Operations
These terms constitute a legally binding agreement between the customer and DASHVIK ENTERPRISES, a registered enterprise operating in KM Doddi (Bharathi Nagar), Mandya District, Karnataka – 571422.
Our operational scope comprises:
- Doorstep & In-Depot Appliance Servicing: Multi-brand LED / Smart TVs, Front & Top Load Washing Machines, and Refrigerators.
- Chip-Level Micro-Soldering: Motherboard repair, power supply unit (PSU) repairs, and T-Con display board restoration.
- Retail Spare Parts & Accessories: Direct supply of OEM backlight strips, remotes, sensors, washing machine valves, and universal wall mounts.
2. Doorstep Service Protocols & Diagnostic Visit Charges
2.1 Diagnostic Visit Charge: A standard problem-identification fee of ₹299.00 (or ₹499.00 for large displays above 55 inches) is mandatory for scheduling technician doorstep visits. This fee compensates for fuel, field transit, and specialized multimeter/oscilloscope testing.
2.2 Repair Quotation & Part Authorization: Following diagnostic inspection, our engineer provides a transparent breakdown of labor and spare part charges. No replacement components are installed without explicit verbal or written customer approval.
2.3 Declined Repair: If the customer chooses not to proceed with component replacement after diagnosis, only the diagnostic visit fee (₹299) remains payable for the inspection session.
2.4 Customer Presence: An adult representative (18 years or older) must be present at the premise during the scheduled service window to authenticate inspection and sign off on completion.
3. Retail Spare Parts, Invoicing & Pricing
3.1 Currency & Taxes: All product and spare prices displayed on the website are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST).
3.2 Model Compatibility: Customers purchasing bare electronic spare parts (such as LED backlight arrays, logic boards, or compressor relays) are responsible for verifying model numbers, board part numbers, and voltage parameters prior to placing orders. Our tech desk is available via WhatsApp (7483156199) for free compatibility cross-checks.
3.3 Order Confirmation: An order is deemed accepted once inventory reservation and payment verification (via Razorpay or confirmed Cash on Delivery) is completed by our system.
4. Payment Methods & Razorpay Gateway Terms
4.1 Accepted Payment Gateways: We accept online payments via Razorpay, supporting all major Unified Payments Interface (UPI) apps (Google Pay, PhonePe, Paytm, BHIM), Indian RuPay/Visa/MasterCard Debit & Credit cards, and Net Banking across 50+ Indian commercial banks.
4.2 No Hidden Gateway Surcharges: DASHVIK ENTERPRISES does not impose unauthorized convenience fees or checkout payment surcharges on customers.
4.3 Payment Failure & Bank Reversals: If an amount is debited from your bank account during a failed gateway transaction, the funds are automatically reversed to your source account within 3 to 5 banking days by Razorpay and your issuing bank.
5. Service & Spare Parts Warranty Specifications
5.1 Coverage Duration: Replaced OEM spare parts and micro-soldering repairs carry an official warranty of 30 to 90 days as specifically endorsed on the customer tax invoice.
5.2 Warranty Exclusions: Warranty is explicitly voided in cases of:
- External physical impact, accidental screen cracking, or display panel fracture.
- Liquid spillage, insect infestation, or corrosion due to abnormal humidity.
- Severe high-voltage lightning surges or improper ungrounded household electrical wiring.
- Unauthorized tampering, third-party repair attempts, or removal of the Dashvik warranty seal sticker.
6. Limitation of Liability
To the maximum extent permitted by Indian law, DASHVIK ENTERPRISES' total cumulative liability for any claim arising out of a service ticket or spare part sale shall not exceed the actual amount paid by the customer for that specific service or component. We shall not be liable for incidental, indirect, or consequential damages.
7. Governing Law & Dispute Jurisdiction
These terms are governed by and construed in accordance with the laws of the Republic of India. In the event of any dispute, difference, or claim arising under this agreement, the parties agree to submit to the exclusive jurisdiction of the competent civil courts situated in Mandya District, Karnataka, India.