1. Fulfillment Depot & Dispatch Origin
All retail product orders, electronic replacement boards, backlight arrays, remotes, and appliance accessories are warehoused, quality-inspected, and dispatched directly from our central physical diagnostics center:
DASHVIK ENTERPRISES — Central Logistics Depot
DONDAS COMPLEX, 1st Floor, MM Road, Halaguru Road Opposite, Near Sajan Arcade, KM Doddi (Bharathi Nagar), Mandya District, Karnataka – 571422, India.
2. Order Processing & Dispatch Timelines
2.1 Same-Day Cut-Off: All retail orders with confirmed Razorpay online payment or validated Cash on Delivery received prior to 2:00 PM IST (Monday through Saturday) are packed, static-shielded, and handed over to courier carriers on the same calendar day.
2.2 Orders After Cut-Off: Orders confirmed after 2:00 PM or on Sundays/Public Holidays are processed and dispatched on the immediate next operating business morning.
3. Electrostatic & Anti-Shock Packaging Standards
Because electronic spare components (such as LED backlight strips, T-Con chips, inverter boards, and washing machine timers) are vulnerable to electrostatic discharge (ESD) and transit vibration, DASHVIK ENTERPRISES enforces stringent 3-tier industrial packaging:
- Tier 1: Anti-static shielding bags (silver metallized) for all circuit boards and ICs.
- Tier 2: High-density dual-layer bubble cushioning.
- Tier 3: Rigid corrugated 5-ply cartons or reinforced PVC tubes (for long LED backlight strips) with tamper-evident security tape.
4. Shipment Tracking & Live Notifications
Immediately upon carrier hand-over, an automated dispatch notification containing the Carrier Name and Air Waybill (AWB) Tracking Number is generated and transmitted to the customer's registered phone number via SMS and WhatsApp. Customers may also monitor transit live through their Customer Portal account.
Our approved logistics partners include DTDC, The Professional Couriers, India Post Speed Post, and Dashvik Local Fleet.
5. Damaged in Transit & Dead-on-Arrival (DOA) Protocol
Customer satisfaction is fully guaranteed. If the outer shipping box appears crushed or tampered with at the time of courier delivery:
- Customers are encouraged to record a short unboxing video.
- Notify our WhatsApp Helpdesk at +91 7483156199 within 48 hours of package receipt.
- Upon photographic/video verification of transit damage, DASHVIK ENTERPRISES initiates an immediate free replacement shipment or full refund.
6. Store Pickup Option (Instant & Zero Charge)
Customers in or visiting KM Doddi may opt for Store Pickup at checkout. Your order will be packed and held ready for collection at our counter within 30 minutes. Please present your Order ID SMS at the pickup desk.